Passionate about Travel - it's probably an overused phrase - and a brave claim - but we genuinely believe we are more passionate about our holidays than any other Tour Operator. Why? Firstly because we only operate to places we're truly passionate about and in a manner to match.
After all, if we cannot be passionate about what we do, how can we expect our clients to be? Plus within every aspect of our entire cruise collection, we spend an inordinate amount of time on painstaking research, examining the tiniest detail, constantly evolving what we do and adding so many subtle touches. We aim to create not just a travel experience, but also one of genuine pleasure, education and entertainment.
We offer you an unforgettable journey through time and culture, breaking through any obvious 'veneer'; to the real destination beyond. Of course, you see the classic sights many with guided tours, but you also visit fascinating, probably more intimate places, perhaps less known but often even more intriguing. Your included and substantial range of hugely informative tours are sometimes on foot, but at other times explore a little further afield too - so you learn and appreciate fully the countries through which you journey. Our unique combination and our simple, honest approach have served us well over the years and illustrates with great clarity why so many of you voted for us, resulting in the prestigious travel awards we currently hold. We realize we can never achieve perfection, but we will never stop trying, and the harder we try the more we will always exceed our clients' expectations!
When you travel on a Riviera cruise, you can be completely sure that all aspects of it will have been worked on with passion, to obtain the best quality result. With many companies, even some household names, this may not always be the case – especially if they simply ‘badge’ a tour already operated by a local company in your chosen destination. This often results in disjointed multilingual commentaries, or an itinerary that isn’t as tailored as you’d expected. We personally select every single element of our holidays - from hotels and suppliers, to local guides and visits - so they’re exactly right for our clientele, with absolutely no compromise. All of our tours are managed by our own tour managers, who have been trained by us. Plus you’ll have 24 hour emergency telephone help if required, for complete peace of mind.
We’ve always worked hard not just to meet, but to exceed the expectations of our discerning clients – by listening to them extremely carefully over the years and evolving our holidays accordingly. So when you travel, you can rest assured we’ve done all the hard work for you.
We’re passionate about being an independent company - not part of a large, multinational, often impersonal organisation. This precious independence and our investment in research and people mean we’re free to create the very best holidays, whilst providing the best value for money. All our staff undergo intensive resort-based annual training, building unrivalled knowledge so they can advise you personally about your holiday, based on their own invaluable experience. This passion and commitment to quality, thoughtfulness and value are our guaranteed hallmarks. With Riviera River Cruises, helpfulness with a smile comes as standard – we care about your holiday as much as you do! Add this to the awards we have received and why would you entrust your plans to anyone else?
Our regular clients constantly tell us that our staff, truly are outstanding. Selected for their extensive knowledge, with a naturally caring disposition, and having outstanding organiaztional ability plus exceptional people skills, they are then thoroughly trained by us. All of our cruises are managed by our Tour Managers, many of whom have been with us for over a decade, 16 of them now for over 20 years! Caring, professional and reliable in the event of any problem, our clients say that being with them is like being with a trusted friend who clearly love the destinations: it’s a passion, not just a job! You’ll learn far more from our staff than you would from many guidebooks – and their enthusiasm and intimate knowledge brings your holiday to life.
Our holidays offer outstanding value for money; you miss nothing of importance and our fully comprehensive itineraries include the ‘must see’ sights and experiences, plus a whole host of less famous visits you will just love. However many companies sell some of these as ‘optionals’ adding to your overall cost. Our pricing is transparent and clear. It includes essentials like taxes, “fuel” supplements and there are no hidden extras. We’re proud that since our inception 30 years ago, we’ve never levied a surcharge – even when currency, fuel and more recently tax movements were excessive. Our ‘no surcharge’ guarantee means that whatever happens after booking, the price will not increase.
Equally, we do not artificially inflate our initial prices to offer ‘early’ or ‘late’ booking discounts which merely mislead as to the true cost of your holiday. Plus such actions leave a bad taste in the mouth of our most loyal customers, those who travel with us often and book when they are ready. And our policy saves you the trouble of shopping around trying find your cruise cheaper elsewhere – you won’t. Some may call us old fashioned, but to us it’s just being ‘moral’. We have never discounted, never will and have been told many times just how much this is appreciated by our clients. This is just another factor in what makes us different.
Finally, our clients often tell us we have a style unique in tour operating - a real family ambience; we have been told by clients ‘it was like travelling with family’ and ‘it was like coming home’. This is exactly what we set out to achieve: most importantly treating our clients as individuals, tailoring our service to be flexible and catering for all needs. Our staff operate very much at the ‘sharp end’ with highly professional senior managers spending significant time overseas, researching, checking and often just meeting clients to ascertain your likes and equally important, your dislikes. There is simply no substitute to creating the very best possible holidays and offering the very best value for money. There’s so much to see and experience on our holidays and if you want to take part in everything that’s fine, but if not, that’s fine too. If you want to see the sights on your own, no one will put any pressure on you not to. This is something our clients really appreciate – the freedom to explore. We hope you enjoy learning about our superb, carefully selected destinations as much as we’ve enjoyed creating them and genuinely hope to be of service to you and share our passion for travel!