Award Winning Service

We’ve been delighting customers for 33 years and have been consistently recognised for exceptional customer service and first-class products in numerous surveys. See below for information on the Awards and accolades we have received.


Which? Recommended Provider 2019

We are proud to currently hold the Which? Recommended Provider status for River Cruises (awarded February 2019).

We have held their prestigious Recommended Provider status for 7 years, and in 2017 we were their highest-ranked river cruise operator, rated five stars for customer service.

According to Which?, we achieved a brand score of 78% which placed us joint fourth across the full list of 17 cruise lines surveyed. We were one of only five cruise lines awarded the Which? recommendation. Looking at the survey results in more detail, we were pleased to see a five-star rating across most categories.

If you have already experienced a Riviera River Cruises vacation, we always welcome feedback from our guests to help us make further improvements. And if you’re looking to book your first vacation with us, then we hope our Which? Recommended Product status reassures you that you’re booking with the very best.


Thank you

To all those of you who kindly voted for us, a huge thank you. Rest assured that we have no intention of resting on our laurels and always endeavour to exceed your ever-rising expectations. There is simply no better company with whom to entrust your vacation plans.