Last updated March 31, 2020
If you are due to travel with us before June 1, 2020 you do not need to call us today as we will be contacting you directly to discuss your options. We are contacting customers in departure date order, so if you’re not traveling right away please rest assured we will contact you shortly. We appreciate your patience.
If circumstances change and your holiday is impacted in some way, rest assured we will contact you directly. At the moment, our team are prioritizing those customers due to depart in the next few weeks but if you do have any questions or concerns then please email us at.
In these unusual and challenging times, it's good to know you can still look forward to your next vacation.
This is where you'll find all the latest travel alerts and updates.
We understand that the current situation and news coverage is concerning for everyone, however, rest assured that when you book a cruise with us your money is safe. Our priority is to ensure that all our customers have a safe and happy vacation with us.
If you’re unsure about traveling you can speak with your travel advisor and they’ll explain how you can transfer your booking free of charge to a departure later in the year.
If you are concerned about traveling, you can choose to transfer your booking free of charge to a departure later in the year. If you need a bit more time to decide, we will work with your travel advisor to offer you a credit voucher for use at a future date.
If your cruise is affected in any way following a change of advice from the World Health Organisation or our local partners, our team will contact you directly as soon as possible to inform you of the change and discuss your options.
Customers due to travel on our river cruises will receive a questionnaire with the travel documents. This is a self-assessment and allows you to see if you are eligible for boarding. This will help us and our customers understand any potential risk given any medical conditions or recent travel.
If your itinerary changes significantly prior to travel, then we would always contact you in advance to discuss your options. Whilst you’re on vacation, its very unlikely that there would be any major changes, but if there were, your Cruise Director and Cruise Concierge would keep you up to speed.
The situation is fast moving and so we continue to work closely with industry bodies and rigorously follow the advice of the World Health Organisation.
Wherever possible, we are working to provide alcohol-based hand sanitiser on all our river cruises – both on board ships, and on motor-coaches. We would also ask that you follow the advice from the World Health Organisation on their website via:
Some airports have been introducing preventive safety measures against the spread of COVID-19. Screening measures on arrival may include temperature checks, and you could also be asked about your general health or recent travel history. Where these checks identify a concern, further medical checks may be required. The use of screening will vary from airport to airport and country to country. For country-specific information, check thewhich can be found here.
If you are worried or start to feel unwell during your cruise with us, please speak to your Cruise Director or Cruise Concierge. They will be able to assist you and arrange any medical attention as required.
The decision to impose quarantine conditions will be made by the local health authority in question, however, we will provide every possible assistance to anyone affected whilst travelling with us.
This, and all our other advice pages, will be kept up to date with the latest information as the situation develops. Alternatively, please see the WHO website.
We rigorously follow the guidance issued by the US Department of State and the US Centers for Disease Control and Prevention. You can access the very latest information via theand .
If you have recently traveled to another country and are concerned that ongoing travel restrictions may impact you, then you can.
If you would like to know more about Coronavirus and the steps you can take to avoid catching it you can.
If you are interested in more general travel advice such as passport information, visa requirements or advice on money abroad or local laws and customs you can.
If you’d like to speak with us you can call us on 1-888-838-8820 or email us at.
If you have any concerns about your health while on the cruise please see your tour manager. They will be able to advise you about pharmacies, drug stores and the availability of doctors.
There will be occasions when the tour manager isn’t immediately available and in this case the ship crew should be able to help. In an emergency you could always phone our emergency number as issued on your itinerary.