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Health

Travel Advice

 

Last updated March 31, 2020

If you are due to travel with us before June 1, 2020 you do not need to call us today as we will be contacting you directly to discuss your options. We are contacting customers in departure date order, so if you’re not traveling right away please rest assured we will contact you shortly. We appreciate your patience.

Cruises departing up to and including April 23, 2020

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Cruises departing between April 24 and May 31, 2020

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There are currently no changes to cruises departing from June 1, 2020 – you do not need to call us today.

If circumstances change and your holiday is impacted in some way, rest assured we will contact you directly. At the moment, our team are prioritizing those customers due to depart in the next few weeks but if you do have any questions or concerns then please email us at info@rivierarivercruises.com.

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In these unusual and challenging times, it's good to know you can still look forward to your next vacation.

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Latest travel advice

This is where you'll find all the latest travel alerts and updates.

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Frequently asked questions

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Should I be worried about booking a European river cruise?

We understand that the current situation and news coverage is concerning for everyone, however, rest assured that when you book a cruise with us your money is safe. Our priority is to ensure that all our customers have a safe and happy vacation with us.

Should I cancel my cruise?

If you’re unsure about traveling you can speak with your travel advisor and they’ll explain how you can transfer your booking free of charge to a departure later in the year.

I'm concerned about paying my balance. What should I do?

If you are concerned about traveling, you can choose to transfer your booking free of charge to a departure later in the year. If you need a bit more time to decide, we will work with your travel advisor to offer you a credit voucher for use at a future date.

What will happen if my cruise is affected?

If your cruise is affected in any way following a change of advice from the World Health Organisation or our local partners, our team will contact you directly as soon as possible to inform you of the change and discuss your options.

Does Riviera River Cruises have a screening process in place?

Customers due to travel on our river cruises will receive a questionnaire with the travel documents. This is a self-assessment and allows you to see if you are eligible for boarding. This will help us and our customers understand any potential risk given any medical conditions or recent travel.

Will my itinerary change and what happens if it does?

If your itinerary changes significantly prior to travel, then we would always contact you in advance to discuss your options. Whilst you’re on vacation, its very unlikely that there would be any major changes, but if there were, your Cruise Director and Cruise Concierge would keep you up to speed.

What is Riviera River Cruises doing to monitor the impact of COVID-19 (Coronavirus) on their cruises?

The situation is fast moving and so we continue to work closely with industry bodies and rigorously follow the advice of the World Health Organisation.

What practical steps are Riviera River Cruises taking to minimise the risk to their customers?

Wherever possible, we are working to provide alcohol-based hand sanitiser on all our river cruises – both on board ships, and on motor-coaches. We would also ask that you follow the advice from the World Health Organisation on their website via: What can I do to protect myself and prevent the spread of disease?

Will I be screened or delayed at airports?

Some airports have been introducing preventive safety measures against the spread of COVID-19. Screening measures on arrival may include temperature checks, and you could also be asked about your general health or recent travel history. Where these checks identify a concern, further medical checks may be required. The use of screening will vary from airport to airport and country to country. For country-specific information, check the WHO travel advice pages which can be found here.

What happens if I am worried or start to feel unwell during my cruise?

If you are worried or start to feel unwell during your cruise with us, please speak to your Cruise Director or Cruise Concierge. They will be able to assist you and arrange any medical attention as required.

What happens if I'm quarantined while on vacation?

The decision to impose quarantine conditions will be made by the local health authority in question, however, we will provide every possible assistance to anyone affected whilst travelling with us.

What can I do to make sure I am up to date with the current situation?

This, and all our other advice pages, will be kept up to date with the latest information as the situation develops. Alternatively, please see the WHO website here.

Government Travel Advice

 

We rigorously follow the guidance issued by the US Department of State and the US Centers for Disease Control and Prevention.  You can access the very latest information via the State Department and CDC.

If you have recently traveled to another country and are concerned that ongoing travel restrictions may impact you, then you can find out more here.

If you would like to know more about Coronavirus and the steps you can take to avoid catching it you can find out more here.

If you are interested in more general travel advice such as passport information, visa requirements or advice on money abroad or local laws and customs you can find out more here.

If you’d like to speak with us you can call us on 1-888-838-8820 or email us at info@rivierarivercruises.com


Health and Medication Advice

   

  • Please ensure that all medication is packed with your hand luggage and take adequate supplies for the length of your trip. Please check with your airline first to ensure you are compliant with current airport security regulations with regards to medication.
  • Whilst the travelling schedule on our holidays shall impose no problems for people of any age in normal physical health, we should like to point out that we visit many historical sites and often enjoy walking tours of various places of interest. Some holidays, therefore, may not be suitable for clients of greatly impaired mobility. If you have greatly impaired mobility then please contact us for further advice or click here to read more.
  • We would request that you bring the name, address and telephone number of your Primary Care Physician as this is usually required by insurance companies if you become ill.
  • If you have a physical disability or are undergoing medical treatment that may affect your ability to do the tour, and which you have not already informed us about, you must let us know in writing now. We will be able to advise you if the ship is equipped to meet your needs. If you do not inform us, the ship’s Captain may refuse passage or your travel insurance may become invalid.
  • No immunizations are required to travel to European destinations.
  • You may wish to take a basic first aid kit with you.
  • Take high-factor sunscreen, a hat and insect repellent if you are travelling in the summer.
  • Deep Vein Thrombosis (DVT): sitting immobile for long periods of time in aircraft, trains or coaches may increase the risk of DVT. Recent major surgery or hip/knee replacement can also increase DVT risk. Drink plenty of water, avoid alcohol, move your ankles and toes and get up and walk around regularly. For more information, see your physician.
  • It is also advisable to take copies of any regular prescriptions you may take.

 

Health Concerns

   

If you have any concerns about your health while on the cruise please see your tour manager. They will be able to advise you about pharmacies, drug stores and the availability of doctors.

There will be occasions when the tour manager isn’t immediately available and in this case the ship crew should be able to help. In an emergency you could always phone our emergency number as issued on your itinerary.