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Covid-19 Frequently Asked Questions

 

Covid-19 FAQs

 

 

 


Need answers? We've answered some common questions people have when booking and travelling with us. 


View our general FAQs

View our European River Cruise FAQs
 

 

Compulsory Vaccine / Negative Test Policy FAQs

General Covid-19 FAQs

River Cruise Covid-19 FAQs

 

Compulsory Vaccine / Negative Test Policy FAQs

 Does this policy apply to all your cruises?

For your peace of mind, we require all guests on our cruises to be fully vaccinated against Covid-19.

Will this policy apply to all guests travelling on the same vacation?

Yes, this policy applies to all guests traveling on our European river cruises.

What type of test would I need to take?

Covid testing is rapidly evolving and improving, so we will make use of the most appropriate type of test at the time that it is required.

Will I need to have received both doses of the vaccine?

Yes, we are requiring guests to have had both doses of the Covid vaccine, with the second dose a minimum of seven days prior to travel.

How will you check I have had the vaccine prior to travel?

You will receive a pre-travel questionnaire from us, where we will ask you to confirm accordingly (we may ask you to confirm proof of vaccination and the dates administered). It is our guests responsibility to ensure they comply with our vaccination policy.

Will this apply Cruise Directors and Cruise Concierges?

We will require all our Cruise Directors and Cruise Concierges to have received both vaccine doses, or to present a negative Covid test prior to travel.

What about the ship crew, will they be vaccinated?

All crew onboard our ships will be vaccinated or subject to a regular testing process.

How long before departure should I take the test?

This will depend on the types of test available at the time of your cruise and we will provide more details closer to departure.

What happens if I receive a positive test result?

In the unlikely event that you receive a positive test, our Covid Cancellation policy means that you will be able to transfer your booking to an alternative date, free of charge.

How long will these policies be in place for?

We fully expect the requirements for travel to evolve and ease over the coming months and our policies will be adapted where appropriate. We will always maintain strict adherence to all government requirements and WHO guidance.

General Covid-19 FAQs

What happens if I test positive when away on my cruise?

In this scenario,  we have several procedures that we can implement and we will work closely with our in-resort teams and local authorities to ensure the required process is followed. Rest assured the Riviera River Cruises team both in resort and at our head quarters in the UK will be on-hand 24/7 to provide support. You are required to have appropriate travel insurance which has Covid cover.

How are you going to ensure that I get the vacation that I have paid for?

We review every single aspect of every single cruise with leading industry experts. We want your vacation experience to be exceptional and offer you the levels of safety, comfort and of course, enjoyment that you’d expect from Riviera River Cruises.

How can I be sure that everything will be open when I am on my cruise?

Rest assured, we check that the key attractions and local facilities (such as restaurants, cafes & bars) are open, but if things change, we’ll let you know.

What if US guidelines differ from the country I am visiting?

We’ll always adhere to local regulations and guidelines and are required to by law.

Will you send me further detailed information before departure?

You’ll receive all the information you need along with your travel documentation. Additionally, your Cruise Director will have the latest information relating to your cruise and will update you accordingly when they meet you.

What happens if Covid-19 prevents me from travelling?

Don’t worry, your booking comes with COVID-19 Cancellation Cover as standard. This means that if for whatever reason, you’re not able to travel as a direct consequence of COVID-19 and your travel insurance provider doesn’t cover you, you can transfer your cruise to a later date completely free of charge.

Will I have access to hand sanitiser?

Yes. Hand sanitizer will be available throughout your vacation.

River Cruise Covid-19 FAQs 

What new hygiene/cleaning procedures have you put in place?  

We have implemented an enhanced hygiene policy for all ships. This includes deep cleaning and ventilation of all cabins, suites and public areas during and between cruises; public areas and customer touch points are cleaned and disinfected throughout the day; restaurants are cleaned and disinfected between meals; all shared facilities such as bicycles, cleaned and disinfected after use and all goods are disinfected prior to being brought on-board.

Will there be social-distancing policies in place?  

We constantly monitor and will adhere to current social distancing regulations and guidelines throughout your cruise (this to include an enhanced embarkation process). Group sizes and our local guide to customer ratio for all excursions will be adjusted accordingly.

Have you introduced an enhanced Health & Safety policy for the crew?     

Yes. All crew members are required to have been tested and hold a medical certificate. In addition, there will be daily temperature checks and ongoing health screenings for all crew members. Face coverings will be worn where necessary and social distancing observed throughout all crew-only areas of the ship.

What are the on-board dining arrangements?  

We are pleased to offer a la carte dining in the restaurant served by our friendly crew and dining in the restaurant is currently with reserved seating , which means your table will always be ready for you. The crew will be on hand to offer you complimentary water, tea and coffee and there will be a full waiter service in the bar and lounge. Dining arrangements will be reviewed and relaxed as we move forward.