Vacation Happiness
At Riviera River Cruises, we look after our guests as if you’re part of our family, so we want to ensure you’re happy in every sense, from booking all the way through to travelling on our award-winning river cruises.
That’s why, on our 2022 vacations, you can change your booking for free, benefit from Covid Cancellation Protection included as standard and, if you aren’t happy by day two of your vacation with us, we assist in bringing you home with a full refund.
What’s more, we’ve got industry leading health & safety practices in place on all our cruises, with enhanced Covid-19 hygiene measures to ensure you feel confident at every step of the way. And you can trust us to do the right thing.
We’ll do whatever it takes to guarantee you an exceptional experience on your cruise; and if we can’t due to circumstances outside our control, then we won’t go ahead and we’ll promptly give you a full refund or transfer your booking. It’s the Riviera difference that we’re proud of, and it means you can book your cruise with complete confidence.
It’s the Riviera difference that we’re proud of, and it means you can book your vacation with complete confidence.
Whatever the circumstances, we’ll take care of the details and we promise it won’t affect your enjoyment of your vacation – if we can’t ensure an amazing experience, then we won’t go ahead. And you’re always protected by our Happiness Guarantee; if you aren’t happy by day two of your vacation, we will assist in bringing you home with a full refund.
Our best in class health & safety practices meet the very highest standards, and are underwritten by Ian Greaves (Member of Chartered Institute for Environmental Health,) a leading independent expert.
For your peace of mind, we require all guests to be fully vaccinated against Covid-19. Find out more here.
Enjoy the flexibility to change your booking before travel, with no fees and no questions asked. You can change your vacation for any reason right up until your final balance payment is due. Find out more.
