Vacation Happiness
At Riviera River Cruises, we look after our guests as if you’re part of our family, so we want to ensure you’re happy in every sense, from booking all the way through to travelling on our award-winning river cruises.
That’s why, on our 2021 vacations, you can change your booking for free, benefit from Covid Cancellation & Curtailment Protection included as standard and, if you aren’t happy by day two of your vacation with us, we assist in bringing you home with a full refund.
What’s more, we’ve got industry leading health & safety practices in place on all our cruises, with enhanced Covid-19 hygiene measures to ensure you feel confident at every step of the way. And you can trust us to do the right thing.
We’ll do whatever it takes to guarantee you an exceptional experience on your cruise; and if we can’t due to circumstances outside our control, then we won’t go ahead and we’ll promptly give you a full refund or transfer your booking. It’s the Riviera difference that we’re proud of, and it means you can book your cruise with complete confidence.
It’s the Riviera difference that we’re proud of, and it means you can book your vacation with complete confidence.
Whatever the circumstances, we’ll take care of the details and we promise it won’t affect your enjoyment of your vacation – if we can’t ensure an amazing experience, then we won’t go ahead. And you’re always protected by our Happiness Guarantee; if you aren’t happy by day two of your vacation, we will assist in bringing you home with a full refund.
Our best in class health & safety practices meet the very highest standards, and are underwritten by Ian Greaves (Member of Chartered Institute for Environmental Health,) a leading independent expert.
For your peace of mind, we require all guests to be fully vaccinated against Covid-19, or to have presented a negative test before travelling with us – and if there’s a cost, we’ll take care of it. Find out more here.
Book by June 30 2021 and you can change your booking up to 45 days before travel for 2021 vacations departing after September 1 with no fees and no questions asked. New bookings for 2022 can be changed for free up until September 30 2021. Full terms and conditions can be viewed here.
Covid-19 Curtailment Protection as standard – if you have to cut your holiday short as a direct consequence of the pandemic and your insurance provider doesn’t cover you, we’ll automatically compensate you for the proportion of your holiday that you’ve missed out on.
Plus with Covid Cancellation protection also included as standard, you won’t lose out if your vacation is affected by the pandemic. Find out more about Covid Cancellation Protection here
